Returns & Exchanges
At CTR's Workshop, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and components are included to prevent damage during transit.
Ship to the Workshop
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our main facility.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing